The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess conflict.
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Applicable provisions of legislative and organisational requirements relevant to own role, competence and authority are identified and complied with. Completed |
Evidence:
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Conflict is assessed and response options evaluated against legislative requirements. Completed |
Evidence:
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Causes of conflict and harmful behaviour are determined and appropriate responses to prevent escalation are confirmed. Completed |
Evidence:
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Communication techniques are used to facilitate an effective exchange of information. Completed |
Evidence:
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Specialist assistance is sought as required from relevant persons in accordance with organisational procedures. Completed |
Evidence:
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Negotiate resolution.
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Conflict is addressed and resolved using established strategies that comply with organisational guidelines. Completed |
Evidence:
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Negotiation techniques are used to maintain positive interaction, divert and minimise aggressive behaviour. Completed |
Evidence:
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Communication reflects sensitivity to individual social and cultural differences and used to engage minority groups. Completed |
Evidence:
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Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified. Completed |
Evidence:
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Factors which might impact on the safety and security of persons are anticipated and contingency measures formulated and implemented as required. Completed |
Evidence:
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Evaluate conflict response.
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Effectiveness of response is reviewed and evaluated in accordance with organisational procedures. Completed |
Evidence:
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Incident observations are reported accurately and constructively. Completed |
Evidence:
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Review findings identify areas for improvement and recommendations for amending future conflict resolution practices. Completed |
Evidence:
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Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures. Completed |
Evidence:
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Effects of stress and other issues related to own well-being are recognised and managed using appropriate stress management techniques. Completed |
Evidence:
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